When should I make a reservation?
We guarantee a reservation with at least 14 day notice (Does NOT apply to Holiday Schedule).
What are your Holiday Hours?
Special Booking is available on the following Holidays:
New Year's Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas Day
When should I book for Holiday travel?
We usually experience more reservations during major holiday breaks, i.e. Thanksgiving, Christmas, Spring Break. Unfortunately we do tend to book out during these times. Due to these requests we recommend booking as far in advance as possible.
Where do I go to get picked up at DFW?
For pickup at DFW for Domestic Flight please call 254-772-0430 when your flight arrives. We will confirm and dispatch the driver to your location. The pickup is outside your assigned baggage claim area on the upper level. Once directed, please proceed outside on the curb for pickup. The driver will be in a White Van marked Waco Streak on the doors in black.
For pick-up at DFW for International Flight Call us from the plane 254-772-0430 as soon as your flight arrives. Please, call again when you finish customs . We will direct our driver to your location. The driver will be in a White Van marked Waco Streak on the doors in black.
Where do I go to get picked up at Love Field?
For pick-up at Love Field call 254 772 0430 when your flight arrives. From inside the airport, go to Ground Transportation which is down the escalator. Baggage pickup is to the right and Ground Transportation is straight ahead. Take an immediate left outside and the pickup will be Green Zone marked Hotel Parking Shuttle Drop Off.
What is the procedure once I land?
Very simple. Give us a call at the office, 254-772-0430. This way we can coordinate with the driver to better serve you. For After Hours Service, we will contact you with the Drivers Name and Phone Number.
How much time do you recommend I need to arrive at my gate?
We follow the TSA recommendations for travel time. So plan your trip with a 2 hour buffer when traveling domestic and 3 hours when traveling international. Be sure to give yourself plenty of time when booking the best shuttle time. If your flight leaves at 10:00 am, you would need to leave Waco by 6:00 am. (2 hours for travel, and 2 hours at the airport before your flight departure time.)
What is the process for booking a reservation?
You can make your online reservation and payment through our BOOK NOW button. Just click on what type of trip you are taking (one-way or round trip) and fill in the necessary information. Upon completion and payment you will receive an email receipt and confirmation!
What if my flight is delayed?
We understand that flights are delayed and sometimes canceled. We will work with you on a case by case situation.
How much is home pick up/drop off?
We offer a great home pick up and drop off service that can be added on to any trip. For only $10 more (each direction) we will pick you up from any location within a 10 mile radius of our office. Prices do vary outside of our pick up radius, give us a call for more information at your specific address. For pick ups at apartment complexes please be ready at the main office.
What time should I be ready for home pick up?
Please be prepared for pick up 15 minutes before your scheduled pick up. Do to demand and scheduled departure time we may start home pick ups an hour before our scheduled departure time. Due to the nature of our business, and having multiple passengers and pick up locations if you are not at your designated pick up location on time we cannot wait for you. We appreciate your understanding with this matter.
What pick up locations do you offer for free?
We have several stops along our shuttle route that we offer free pick up from. See the list below for more details.
Waco Streak Office
504 N. Hewitt Dr
Waco, TX 76643
Springhill suites in Woodway
200 Colonade PKWY
Waco, TX 76712
Comfort Suites
2700 La Salle Ave
Waco, TX 76706
Baylor Campus
Multiple locations.
*Note: Additional charges may apply for off campus housing.
Hotel Indigo
211 Clay Ave
Waco, Tx 76706
Holiday Inn NW in Bellmead
1801 Development Blvd
Waco, Tx 76705
Quality Inn
1505 Hillview Dr
Hillsboro, Tx 76645
Czech Stop
I-35 Exit 353 (Northbound)
West, Tx 76691
Do you offer Charter services?
Yes! We would love to accommodate your group! Whether it is a day trip around Waco, exploring our wonderful city, or catching a flight with a large group we have multiple options that can accommodate your party. Please reach out to us so we can better guide you to the best transportation solution.
How many bags am I allowed to bring?
We allow three items at no additional cost. One checked bag, One carry on, and one backpack/personal item. If you are traveling with more than this per person, please let us know so that we can guarantee space on the shuttle for your items. If we do not have the necessary space without prior knowledge we would not be able to serve you on that shuttle and no refund would be given. Additional luggage cost $10 per item.
Do you allow pets to travel?
Yes! In addition to service animals, we will gladly transport your beloved animal as long as they are accompanied by a passenger and are kept in an airline kennel. The cost for each animal is $45 each way.
What payments do you allow?
We accept all major Debit and Credit Cards at the time of reservation. In addition, we have invoice billing options for our corporate partners. If you are interested and would like to set up an account with us, please message or email us at streak@grandecom.net and we will reach out to you as soon as we can.
What is your cancellation policy?
If you cancel more than 72 hrs. before your scheduled trip, there are no refunds but a credit for future use will be given. If you cancel less than 72 hrs. before your scheduled trip, no refund or credits will be provided. No shows are responsible for 100% of the trip fees.
Additional fees may apply if additional services or requests are made after the sale of reservation.
Are your drivers safe?
All of our drivers have a clean Motor Vehicle Record and have gone without a ticket, or accident in at least the last 5 years. We also provide a 3 day professional training period for all new drivers. This way you can rest assured that they will get you to your destination safely and on time.
Do you offer services outside of your scheduled shuttle times? (After Hours Service)
Absolutely. We offer an AFTER HOURS service for your reservation after or before any of our scheduled shuttles. After hours is any time for service outside of our normally scheduled shuttle times. Call for pricing and availability.
Do you offer child discounts?
Yes. When a child is accompanied by an adult passenger. Fares for children under 12 are $65 per child each direction.
Is a reservation required?
Though we can accept same day or add on passengers, reservations are strongly encouraged.
Should I tip my driver?
Tipping is always encouraged though not required. Drivers are always thankful when passengers show their appreciation for quality service and skill. If you feel the driver did well, please give a great review.
Charter trips do include a driver gratuity.
Wheelchair Accessibility ?
Wheelchair accessible vehicles are available upon request.
Driver Policy ?
All Drivers have a clean driving record and background check. Zero tolerance with any use or consumption of an intoxicating substance including but not limited to alcohol and narcotics is prohibited within the workplace and during working hours.
Complaints ?
Information on how to report complaints to City of Dallas Ordinance (29696) Dial 3-1-1